In an effort to provide the best customer service possible, French Girl Brands, Inc has implemented a hassle-free return policy. Products with manufacturing defects must be returned within 30 days from receipt and require a return merchandise authorization number (RMA).
We do not accept returns on items unless they have a manufacturing defect.
Here’s how it works:
- Fill out the form below for your return request, or email us at firstname.lastname@example.org.
- We will provide an RMA # for approved items.
- Pack all items to be returned in a shipping box.
- Write a list of every item and place it inside the shipping box.
- Write the RMA # on the outside of the shipping box to expedite the return process.
- Once the return is received and processed, a credit will be issued to your card.
We are not responsible for lost, stolen, or damaged packages. We recommend that all packages be fully insured for your return order in the event it is lost or damaged. We recommend that you use a carrier that can provide you with proof of delivery.
Due to the delicate nature of the items we sell, all returned items are disposed of immediately once credit has been issued.